To obtain the current balance on your Bank of America card, you can visit the Bank of America cardholder website at You can spend down the funds on that card as you normally would, or you can transfer the balance to a bank account through the Bank of America cardholder website. Funds cannot be transferred from your Bank of America card to your Way2Go Card®.
If you do not have a claim on file, and you suspect fraud, you may destroy the debit card after reporting the potential fraud to DETR.
#Nevada ui online how to#
Follow the instructions on how to properly report the potential fraud. You can contact customer service at (844) 542-1115 or visit What if I receive a debit card but I did not file a claim? Click here and select Report Fraud to DETR. Only contact Way2Go Card® to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Way2Go Card® cannot answer any unemployment questions relating to the release of your funds. Way2Go Card® call centers can only assist in matters relating to the debit card itself. You may contact their Customer Service at (844) 542-1115. You may also call Way2Go to check the status of your card. For help with this, you can also contact the call center by phone. If you have a long address, be sure to put your apartment or unit number on the second address line. The first thing you should do is make sure your address is updated in your claimant portal. You can also contact customer service at (844) 542-1115 or visit What if I don’t receive my Way2Go debit card? The debit card will come with instructions on how to set up direct deposit from the card to your bank account. How do I transfer funds from my Way2Go Card to my Bank Account? **A hold on your claim due to eligibility issues will delay payment to your card Each week your deposit will post to the card within 48-72 hours.Benefits deposited to your debit card (week 2, if immediately eligible**).Timeline for receiving funds for new filers: Please remember to continue to certify for benefits weekly failure to do so will result in benefits not being added to your card. If your claim is approved, your benefits will be deposited within 48-72 hours of the first payable week approved by Nevada DETR. Your benefits will be deposited to the card when you file your UI claim and meet the eligibility requirements for unemployment. Make sure to keep the card until the expiration date in case you need benefits in the future. Failure to activate your card may cause delays in future benefits. Use the Way2Go Card® mobile app,, or call (844) 542-1115 to activate your Card and create your PIN.Īctivate your debit card as soon as you receive it, even if your eligibility is still pending. Receipt of this card does not guarantee that you have met all eligibility requirements, or indicate that you have funds available. If you lose your card or did not receive your card within 7 to 10 business days, contact customer service at (844) 542-1115. Do not throw away this envelope without removing its contents. Your card will arrive in a plain, white, window envelope. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. Way2Go Benefit Cards will be sent by mail
The prepaid debit MasterCard expires after 5 years.Online access to your account and personal transaction history.Contact the customer service toll-free number at (844) 542-1115, to ask questions and obtain your balance.Transfer unemployment benefits from your prepaid debit MasterCard directly into your checking or savings account.Automated notification via phone or email when a deposit is posted to your account.Access to your funds anywhere debit MasterCard cards are accepted.Pay for all types of purchases quickly and easily.You are not allowed to spend more than the amount of funds posted to your account.īenefits of the Way2Go Prepaid Debit MasterCard: Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. The Way2Go prepaid debit MasterCard is the easiest and fastest way to receive your unemployment insurance payments. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card® starting July 1, 2021.
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